Credit Union Insights

Flexibility as Fact

Flexibility as Fact

For all its angst, the pandemic has been a catalyst for change throughout the credit union industry. CU’s of all size are embracing innovation and re-considering everything … especially when it comes to design and purpose of their branches.

Satisfaction as a Service

Satisfaction as a Service

In the race to anticipate the future and stay ahead of the competition, it’s important to recognize that the “next shiny thing” is not really what your members want most. What they want is satisfaction.

Breaking Down the Walls

Breaking Down the Walls

As credit unions and banks continually try to assess the optimal purpose and layout of future branches, Tesla and Apple have seemed to figure it out. Their solution: Retail spaces aren’t for transactions, they are for experiences.

Ripple or Tsunami?

Ripple or Tsunami?

The stock market is on a roller coaster. The supply chain is overwhelmed. Inflation is impacting everyone. The job market is weird. Interest rate hikes are right around the corner. Financial technologies are rapidly transforming the banking industry. Economic volcanoes below the surface are simmering everywhere. Is your credit union ready?