“Digital First or People First?”

When it comes to serving the “under-banked,” Wells Fargo is doing many things right. But their priorities could use some “real world” adjustment.

In a world where seemingly everything is changing, it’s logical for credit unions to “stand pat” when it comes to their headquarters. But this period of uncertainty can be a gateway to significant benefits – as long as those HQ decisions are made with your mind wide open.

Real estate is one of the most important – and costly – aspects of a credit union’s existence. Yet, for all their expertise, knowledge about why and how real estate decisions are made are not always widely understood by Boards of Directors. This can be a problem, especially for credit union members.

Like all industries, commercial real estate has its own set of terms and acronyms. They all make (somewhat) perfect sense if you happen to actively work in the industry. But to the majority of humans – such as credit union board members — real estate jargon sounds like a lot of mumbo jumbo. So, let’s simplify.

Driven by the COVID-19 and its hideous variants, the world is changing in myriad ways. Remarkably, many industries and organizations have used the pandemic as a way to re-invent themselves and catapult their businesses forward. Those that assume that things will simply “return to normal” are likely mistaken.

It’s in the credit union industry’s DNA to help serve the under-served. But philanthropy comes at a price. The question is how to balance what’s good with what’s right.

COVID has impacted everything, including where and how people are going to work. For credit unions, the challenges are particularly unique.

For those who think the future of brick & mortar banking is going the way of the dinosaur, take yourself out to a baseball game and think of fans as your members.

Credit Unions have traditionally owned their headquarters. But, like so many other things, COVID is upending the tried the true. Here’s the time may be right to re-consider the age-old own vs. lease strategy.

Commercial real estate brokers serve banks and credit unions exactly alike. But they’re not. Credit unions are different which means the service criteria should differ, as well.

Home Depot and Lowe’s dominate. But when people need real service they go to Ace Hardware. What do these locally-owned stores say about credit unions and their members?

Locating your branches near a Walmart or Target is a good idea, but which one? Based on your membership profile, the answer may seem obvious … but guess what?