When the Music Stops

When the Music Stops

When the Music Stops Are we headed for a recession? Are we already in one? And if so, how steep and rough the landing? Hard to say this time around. Yes, interest rates are way up along with the cost of, well, everything. But recessions historically go hand-in-hand...
This Branch is Now Closed

This Branch is Now Closed

This Branch is Now Closed While recently traveling in England, a colleague sent me a photo of a sign posted in the window of a Lloyd’s Bank branch in London’s elite West End. Knowing my interest in high performance cars that are well beyond my budget, she found it...
Let’s Get Phygital (Huh?!?)

Let’s Get Phygital (Huh?!?)

Let’s Get Phygital (Huh?!?) As COVID-19 continues to re-re-rage, I’ve been reading a lot about what organizations are thinking and doing regarding their staff and plans for them returning to their workplaces. For community banks, this obviously means their...
Teeing it Up in ‘23

Teeing it Up in ‘23

Teeing it Up in ‘23 I love golf. Like many, I love it more than it loves me, but so be it. My mind turned to golf the other day as I was thinking about our community banking clients going into the coming year. If the past couple of years were golf courses, both played...
What I Learned From Tacos

What I Learned From Tacos

What I Learned From Tacos Glen Bell is the original founder of Taco Bell. Next to him, the most influential leader in the firm’s history was the late John Martin who, as company president from 1983 to 1996, transformed Taco Bell from a regional fast food player into...
“Digital First or People First?”

“Digital First or People First?”

“Digital First or People First?” Recently, I watched an interview on Bloomberg TV with Gonzalo Luchetti, head of U.S. Consumer Banking for Citibank. The interview was conducted in Citi’s brand new gleaming 7,000 square foot flagship branch in Manhattan. Who said...